Frequently Asked Questions

We offer a hands-only CPR class in partnership with Palm Beach Gardens Medical Center; no certification is given at this class. If you need to obtain a formal CPR certification, contact your local American Red Cross office or your local American Heart Association office.

Please use the following link to submit your request for medical records, fire incident reports, fire inspection reports, fire code violations, etc.: Request Fire / Rescue Records.

If you need to complete a HIPAA release form as a part of your request and you do not already have one, please use the form found at the following link: Palm Beach Gardens Fire Rescue HIPAA Release Form (PDF).

Billing statements and inquiries for third parties (e.g., law firms and attorneys) are not available through this office. Please submit your request directly to Digitech Computer, LLC via Chartswap.

If your rescue (ambulance) transport occurred prior to March 1, 2024, please reference the following contact information for Digitech Computer, LLC:
Phone: 888-227-5513
Fax: 305-459-0597

If your rescue (ambulance) transport occurred on or after March 1, 2024, please reference the following contact information for Digitech Computer, LLC:
Phone: 888-221-4536
Fax: 833-689-5804
Email: pbgfl@payambulance.com

Palm Beach Gardens Fire Rescue outsources its rescue (ambulance) billing functions to Digitech Computer, LLC.

If your rescue (ambulance) transport occurred prior to March 1, 2024, please reference the following contact information for Digitech Computer, LLC:
Phone: 888-227-5513
Fax: 305-459-0597

If your rescue (ambulance) transport occurred on or after March 1, 2024, please reference the following contact information for Digitech Computer, LLC:
Phone: 888-221-4536
Fax: 833-689-5804
Email: pbgfl@payambulance.com

Please call 561-799-4300 should you wish to speak directly to a representative from Palm Beach Gardens Fire Rescue.

Yes, you may apply to schedule a ride-along. The application process includes a criminal background check and requires submission of a valid state-issued ID. Please contact 561-799-4300 for additional information about the application process.

We no longer have a volunteer division.

Contact your local college for more information on how to become a firefighter, EMT, or paramedic. The Florida Department of Health maintains a list of approved EMS Training and Education programs.

If you know the name of the person who is reviewing your plan, you can contact them directly. If you are unsure of who is reviewing your plan, please contact the Assistant Fire Marshal.

We send a fire engine on medical calls to provide additional assistance to the ambulance crew.

No, however, there is a Sharps and Medical Waste program offered through the Health Department of Palm Beach County.