Requesting Associate Access

The city’s online portal will allow contacts to request access to another account’s records.  A prime example of this scenario would be a business that wishes to allow staff within their organization to act on behalf of their company to manage permit records using their own login.  When that employee leaves the organization, the managing account can remove that associate access through the system as well.  In this guide, we will cover how to request access from the parent contact.

1.  Sign into Civic Access by clicking on the Login or Register link and then using credentials you previously setup (see appropriate guide for setting up your username and password).request_associate_access_01

2.  Once logged in, click your account name in the upper right corner and select Contact Manager from the drop-down.

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3.  Select the My Associations tab.
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4.  Under the Add Contact header, type in a portion of the business name you wish to be linked to and click Search.request_associate_access_04
5.  If the business is registered within our system, the results section will display the business name.  Click Request Access on the row next to the desired business.request_associate_access_06
6.  In the Request Access Form window, edit the Subject and Message fields to include the message you wish to relay to the company’s contact email address on file.request_associate_access_07
7.  Click Send.

<<At this point, you must wait for the company contact to approve the request>>		request_associate_access_08
8.  A contact will display under the Pending contacts section of the Contact Manager.  Clicking Resend will again display the Request Access Form if you wish to send the company contact another email.request_associate_access_09


If you have any questions or still have issues finding your application, please contact the Building Department at (561) 799-4100 for further assistance.