Paying Fees

The fees paid through the Civic Access portal can vary depending on the application you are submitting.  We’ll discuss in this guide how to pay those fees if they appear at application, or when you receive an email stating you have fees to pay (potentially any point after application).

From the Record

1.OPTION 1 - Navigate to the summary tab of your record from the All Records menu.paying_fees_01
2.

Scroll down to the Actions section and click the Add to Cart button next to the invoice you are paying.

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3.In the Added to Cart window, click Close if you wish to add additional invoices to the cart or Go to Cart if all fees are added and you are ready to pay.paying_fees_03
4.OPTION 2 - After navigating to your record from the All Records menu, select the Invoices tab.paying_fees_04
5.You can opt to click the Invoice number under the Unpaid Invoices section to review additional details regarding the invoice or simply select the Add to Cart button to add invoice fees to the cart.paying_fees_05
6.In the Added to Cart window, click Close if you wish to add additional invoices to the cart or Go to Cart if all fees are added and you are ready to pay.paying_fees_06

Paying Fees in the Shopping Cart

If you plan on submitting more than one application, the Civic Access portal will allow you to add multiple fees to your shopping cart before processing the payment.  The below instructions assume you have already performed the steps in the above section for adding those fees.

1.Next to the profile drop-down in the upper right side of any Civic Access screen, click the number located next to the shopping cart.paying_fees_06
2.Use the Shopping Cart screen to review all fees for payment and then click either of the Check Out buttons.paying_fees_07
3.On the MyGovPay screen click the Choose Payment Method button.paying_fees_08
4.Complete all fields in the credit card pop out screen of the MyGovPay payment page and click the Continue button.paying_fees_09
5.Click Pay Now to process payment.
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6.Click the Continue to Site button to return to Civic Access.
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7.The next screen presented is the Civic Access confirmation screen
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8.

If you wish to access your record, click the All Records Menu at the top and navigate back to your record

**There may be a 1–2-minute delay from the payment processor before your record reflects this payment**



If you have any questions or still have issues finding your application, please contact the Building Department at (561) 799-4100 for further assistance